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FAQs

Authenticity Guarantee
Customer service and customer satisfaction are of utmost importance to us.
At the same time providing our customers with quality merchandise at competitive prices, we ensure that all our merchandise is 100% Authentic, Genuine and Brand New. Each item will include its certificate of authenticity and original packaging unless noted in the item description. We encourage you to experience our exceptional quality items and superior customer service.

Return or Exchange
* The regulations are applied to orders within the US only.
If you are not satisfied with your wholesale purchase due to an item being damaged, you may return or exchange the item within 72 hours of receiving the item, otherwise all sales are final. All items must be in unused condition, with original packaging,and all tags must be attached. Please contact us directly for return or exchanges.

Payment Methods
- Bank Wire Transfer
- Paypal : We will also accept paypal payments.
- VISA, Master, American Express, Discover card. PLEASE MAKE SURE TO ENTER YOUR EXACT BILLING INFORMATION(first, and last name, middle initial, billing address, and credit card number)as it appears on your credit card statement.)
* We can only ship to the registered address on file with Paypal or credit card.

Minimum Quantity
The Minimum Quantity is 10 pieces(Mix and Match) but a better price can be offered for orders with two hundred or more of the same brand(you can mix and match in the same brand. style, color, size, etc.) Please contact us separately regarding the special pricing for orders with more than two hundred pieces.Should you have any other questions, please contact us. We will gladly answer your questions with promptitude.

I cannot log into the new website with my old log-in information
We were not able to transfer pre-existing members' information onto our new website because we were not able to retrieve the password information due to security purposes.
Supposing that this will cause an inconvenience, please sign up again at the new website. If you were a former wholesale member, please use your old user ID at the sign up form. We will change your account status upon verification.

How do I sign up to become a wholesale member?
When you sign up, your account will automatically be classified as a regular membership. Then we will send you the online application form. After your submission, we will review your information and update your membership if you are eligible as a wholesale member category. We encourage you to provide detailed business information when you fill out application form to request for a membership upgrade.

Once your account is upgraded to wholesale, you will directly see a special price offered to only wholesale members that you can immediately purchase online. We will also offer a list of items that are not currently for sale on this website. Wholesale account holders can order these items case by case.
*Your member status will be updated upon eligibility within 2~3 business days.

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Privacy Policy
Secured Purchase Information
When a credit card order is placed on eGlobalFashion.net, the customer's name, billing address, shipping address, telephone number and credit card number and expiration date are gathered. This is used to verify payment authorization, process your order, personalize your shopping experience, inform you of deliveries, deliver the merchandise to the proper destination and generate statistics. eGlobalFashion.net takes numerous precautions to protect our users' information.When users submit sensitive information via the web site, the information is protected both online and offline.

No Third Parties
eGlobalFashion.net will never sell or give any of your personal data to a third party, as we believe in the highest level of privacy and confidentiality.

Shipping
We usually ship within 72 hours but delivery period will vary with the shipping
method you choose. We will ship from Monday through Friday. Shipment confirmation with tracking information will be provided via email. Combined shipping is available. (Shipping rate automatically will be calculated based on the weight.)

48 U.S. states
Usually delivers within 2-7 business days (actual delivery time will vary with destination and the shipping method)
UPS Ground(Free shipping to the 48 continental U.S.)
UPS 3 Day Select(An additional charge will apply)
UPS 2nd Day Air(An additional charge will apply)
UPS Next Day Air(An additional charge will apply)
* We do not ship to PO Boxes.

CANADA
UPS Worldwide Saver(Usually delivers within 2-3 business days)
UPS Standard(Usually delivers within 4-5 business days)

INTERNATIONAL
UPS Worldwide Express(Usually delivers within 2-3 business days)